Buy / Sell
How much gold can I buy?
You can buy gold up to Rs. 1,90,000 (one lakh ninety thousand only) in tranches or in aggregate without KYC in a financial year. With KYC compliance, there is no upper cap on buying gold.
What is the minimum and maximum amount needed to buy gold on Muthoot FinCorp ONE?
The minimum amount of purchase is Re.1. There is no limit on the maximum amount subject to KYC criteria. In case of SIP, a customer can invest a minimum amount of Rs. 10 and a maximum amount of Rs. 5,000 on a single SIP.
How can I get my transaction receipt?
An online receipt for every Buy/Sell transaction can be downloaded from the order details page. The customer will also receive a SMS and email notification with a link to download the receipt after each successful transaction.
At what price is gold sold/ bought from customers?
All Buy/Sell transactions on Muthoot FinCorp ONE are based on the live gold rate reflected on the app. This price is locked for 4 mins and 30 secs for the customer to complete the transaction. In case the transaction is not completed within the given time the system is refreshed with the live gold rate.
Is my gold insured and safe?
Yes, your gold is safe through Muthoot Exim’s comprehensive insurance policy and secured in vaults by Muthoot EXIM appointed custodian Sequel Logistics completely free of cost.
What is the lock-in period to sell my eSwarna digital gold after purchase?
You can sell your gold after 1 working day of the purchase transaction.
Can someone else redeem my Digital/physical gold on my behalf?
Only in the event of a customer’s death, their legal heir will be able to collect the gold coin, jewellery or encash it via Sell transaction. This can be done only after submitting their proof of identity along with the original / notarized copy of the customer’s death certificate and proof that the person is the legal heir of the account holder.
When I sell my Gold, how soon will I get the funds credited to my account?
Once the Ssale transaction is successful on Muthoot FinCorp ONE platform, the funds will be instantly credited to the customer's bank account. However, if there is any technical glitch or any operational challenge at the bank's end, Muthoot FinCorp ONE will credit the customer's bank account within 03 working days.
Is it mandatory to do KYC while selling of gold?
For any sale transaction, KYC is mandatory.
Is it mandatory to do KYC for Buy transaction?
The customer must complete the KYC for the following Buy transactions:
1. Whenever the overall eSwarna Digital Gold holdings on Muthoot FinCorp ONE exceed INR 1,90,000.
2. Whenever the cumulative SIP amount exceeds INR 20,000.
What are the required KYC documents?
The following documents are mandatory for KYC:
1. PAN card
2. Aadhaar card
3. Liveliness check
